Subscribe via RSS- 1.1 General Application Information
- 1.2 Classes of Service
- 1.2a Residential
- 1.2b General Services Without Demand
- 1.2c General Services With Demand
- 1.2d Unmetered Services Using Kilowatt Hours
- 1.2e Large Commercial
- 1.2f Irrigation
- 1.2g Area Lighting
- 1.2h Street Lighting Unmetered
- 1.2i Street Lighting Metered
- 1.3 Reclassification of Service
- 1.3a Reclassification Requested by Customer
- 1.3b Reclassification at MVP’s Discretion
- 1.4 Businesses Located in Residences
- 1.5 Contracts
- 1.5a Cancellation of a New Contract (five years or less, three for area/street lights)
- 1.5b Cancellation of a Continuing Contract
- 1.6 Interruption of Service
- 1.7 Notice of Trouble
- 1.8 Service Fees
- 1.8a Service Call
- 1.8b Meter Test
- 1.8c Connect or Transfer Fee
- 1.8d Late Fee
- 1.8e Service Fee
- 1.8f Reconnect Fee – General
- 1.8g Service Fee –Non-payment
- 1.8h Reconnect Fee – Irrigation Accounts
- 1.8i Dishonored Checks
- 1.8j Application Fee
- 1.8k Temporary Construction Service Fee
- 1.9 Deposits
- 1.10a Residential or General Services Without Demand
- 1.10b General Services With Demand or Large Commercial
- 1.10c Transfer of Deposits
- 1.11 Payment/Assistance Programs
- 1.11a Budget Billing
- 1.11b Payroll Deduction
- 1.11c Assistance Programs
- 1.11d Senior Citizen and Disabled Fee Waiver
- 1.11e Customer of the Month
- 2.1 Meter Readings
- 2.1a System meters
- 2.1b Irrigation meters
- 2.2 Billing Process
- 2.2a System meter bills
- 2.2b Transfer of Previous Unpaid Accounts
- 2.2c Final Billing
- 2.2d Over/Under Billing
- 2.2e Rate Adjustments
- 2.3 Disconnect Policies
- 2.3a Disconnects for Residential or General Services Without Demand
- 2.3b Disconnects for General Services With Demand
- 2.4 Payment Agreements
- 2.4a Residential or General Services Without Demand (CPS)
- 2.4b General Services With Demand (CP1 or CP2)
- 2.5 Discontinuance or Refusal of Service
- 2.6 Reconnecting Services
- 3.1 Line Extension Procedures
- 3.1a Design and Planning New Line Extensions
- 3.1b Applicant Responsibilities
- 3.1c Relocating/Converting Existing Power Lines
- 3.1d Idle Services
- 3.1e Temporary Services
- 3.1f Scheduling Line Extension Work
- 3.1g Additional Party To New Line Extensions
- 3.1h New Line Extensions
- 3.1i Trailer and Mobile Home Courts
- 3.1j RV Parks
- 3.1k Subdivisions
- 3.2 Line Extension Credits Schedule
- 3.3 Detrimental Loads
- 3.3a Electric Water and Space Heating
- 3.4 Standard Delivery Phase and Voltages
- 3.5 Power Factor Adjustment
- 3.6 Motor Loads
- 3.7 Non-Standard Service
- 3.8 Structure Moves Near MVP Powerlines
- 3.9 Curtailment
- 4.1 Point of Delivery
- 4.2 Customer’s Wiring and Equipment
- 4.3 Metering
- 4.3a Separate Meter for Each Class of Service
- 4.3b Meter Tampering
- 4.4 Customer’s Responsibility for MVP’s Property
- 4.4a Additional Load
- 4.5 Tree Trimming
- CUSTOMER APPEALS PROCESS
- Glossary
Section 1: Customer Information
Section 2: Billing
Section 3: Engineering and Operations
Section 4: Customer Responsibility
Section 5: Customer Appeals Process
Operations Manual
Conservation Programs
