HOW TO START A WORK ORDER

1. Complete and submit MVP New Service Application or Service Upgrade Application with ALL required documents per the application checklist (For example- Electrical Service Contract, Proof of Property Ownership, and a notarized Overhead or Underground Easement). Please ensure all easements and permits are in place.
2. Pay a $200.00 non-refundable Engineering Application Fee to start work order.
3. As part of the site visit, the staking technician will provide you with a designed route and the estimated aid to construction (ATC) cost for your project. The estimate is valid for 2 weeks only. Please do not dig your trench or install conduit until the project is designed by a staking technician.
4. Customers are responsible for digging trenches, installing 3-inch conduit (schedule 40 minimum except under roadway, schedule 80 is required), and pulling rope. You must call 811 before you dig or visit Montana811.org to have your utilities located, including electric. It’s The Law. Mission Valley Power does not perform locates.
5. Call your staking technician for trench inspection. Do not backfill until approved by your staking technician. MVP will supply warning tape.
6. Install your service entrance equipment (meter base).
7. All ATC payments must be made before the work order will be issued to our Operations Department for scheduling.
8. Final inspection (completed by Engineering Staker)
9. The MVP Operations Department will install all wire, electrical equipment, and meter to energize your system.

MVP schedules projects on a first-READY, first-served basis. Work will not be scheduled until the customer has fulfilled all their responsibilities and the project has had a final inspection by MVP Personnel. Scheduling times can vary depending on MVP’s workload. Once your work order has been inspected and approved by Operations, you may contact MVP Operations Department at 406-883-7940 for a more accurate time estimate.

• Initial Appointments with Staking Technicians: 2-4 working weeks. (all paperwork & documents must be submitted)
• Trench Inspections: 2-3 working days (customer must call Staking Technician for inspection)
• Operations Crew Scheduling: 1-4 working weeks.
• Operations Crew Installation: Varies depending on the scope of your project.
• Cancellation:

  Customers can cancel their Work Order at any time for any reason by contacting the Engineering Department. When a Work Order is canceled by the customer after the ATC has been paid, you will be refunded the adjusted balance, not including the $200 non-refundable application fee.  Customers are entitled to a refund of the ATC amount paid, less all costs incurred and work performed up to the cancellation date. The customer will be refunded in the amount of the adjusted ATC balance plus any account deposit that has been made in association with the Work Order.For