Lobby Hours

Monday – Thursday

7:00 am – 5:00 pm

Drive Thru Hours

Monday – Thursday

7:00 am – 5:30 pm


Experiencing an Emergency?

If you are experiencing any issues outside of business hours, please call our After Hours line.

Lobby Hours
Monday – Thursday

7:00 am – 5:00 pm

Drive Thru Hours
Monday – Thursday

7:00 am – 5:30 pm

Welcome to our Mission Valley Power’s outage resource page. We understand that power is an essential part of your daily life, and we strive to provide a reliable service. However, power outages can occur due to many reasons such as severe weather conditions, equipment malfunctions, or unexpected incidents. During such events, we want you to be prepared and safe. This page provides comprehensive information on what to do during a power outage, how to report one, and our process for restoring your service as quickly and safely as possible. We are here for you 24/7, ensuring that your life is powered always.

Is Your Power Out?

Before reporting your power outage, please take the following steps to make sure there’s not something on your side of the meter causing the interruption:

Often, power issues are due to a tripped breaker or blown fuse in your home. Knowing how to check your electrical box can save you time and avoid unnecessary service call fees.
o If you have an MVP prepaid service, you may need to check your account for your prepaid available balance. If you have recently paid to replenish your prepaid balance, please check your meter number. If your meter number ends with “D”, you may need to press the black button to restore the prepaid connection.
o If the MVP meter at your location shows a red/orange light on the meter display that is functioning normally, these may be indicators of electrical issues stemming from the customer end.
* By taking the time to check your electrical box, you can save not only time and resources but also avoid potential service call fees. Being familiar with the location of your electrical box and understanding how to check its functionality is a crucial step in maintaining uninterrupted access to your essential power services.

If your neighbors are also experiencing a power outage, it’s likely a larger issue affecting your area. This information can help determine whether to contact MVP or a local electrician.

Look for any visible signs of a problem, such as downed power lines or tree branches interfering with power lines. Remember, never approach, or try to remove any obstructions from power lines.

Note down the weather conditions, any unusual sounds, your location, the time of the outage, and your findings from checking your breakers and fuses. This information will help MVP understand the scope and cause of the problem.

Remember, it’s important to report power outages to MVP. Even if a neighbor has already reported it, your report can help us assess the severity of the problem and restore power more quickly. Your safety is our top priority during a power outage.

Immediately call emergency services if there has been an injury caused by electrical equipment, fire caused by a downed line or other immediate dangers, or if you smell gas or other dangerous fumes during an outage.

How Power Is Restored

In cases of widespread outages, priority is given to hospitals, police and fire departments, and other critical facilities. Repairs to transmission lines and substations providing power to the local system will be conducted first. Then repairs that restore the largest number of customers, followed by any critical or medical priority customers. These steps prove to be the fastest way to restore ALL customers affected by the outage.

Living in areas that are prone to storms and severe weather can be challenging, especially when it comes to power outages. Here are some steps you can take to ensure you’re ready for the unexpected:

  • Consider investing in a backup power source such as a generator. Make sure you know how to use it safely and efficiently in case of an outage.
  • Have a water supply on hand. Store extra water in a place where it won’t freeze and stay hydrated during a prolonged outage.
  • Keep flashlights and extra batteries handy to ensure that you’re not left in the dark if the power goes out.
  • Have a backup heat source available, such as a wood-burning stove, propane heater, or a well-insulated blanket.
  • Plan ahead to prevent freezing and spoilage of your pipes and food items during an outage. Insulate your pipes and have a cooler on hand to store perishable food items.
  • Don’t forget about your pets! Make sure you have enough food, water, and any necessary medications for them.
  • If someone in your home depends on life support equipment, report this to your power company when reporting an outage. They may prioritize restoring power to your home.

Remember, preparation is key when it comes to managing power outages effectively and safely.

Preserve Food and Medication:

  • Keep freezers and refrigerators closed to maintain the cold temperature.
  • Have alternate plans for refrigerating medicines or using power-dependent medical devices.

Use Generators Safely:

  • Only use generators outdoors and away from windows.
  • Do not use a gas stove to heat your home.
    Protect Your Appliances and Electronics:
  • Disconnect major appliances and electronics to avoid damage from electrical surges.
  • Unplug small electronics that are not needed, such as robot vacuums, TVs, and computers.

Stay Connected:

  • Ensure your cell phones, laptops, and tablets are fully charged.
  • Have a car charger ready to charge devices if your power is out.
  • Keep a hard-wired phone to report an outage or emergency.

Lighting and Information:

  • Have a flashlight, portable radio, and extra batteries on hand.

Food and Water Supplies:

  • Keep an emergency supply of bottled water or fill your bathtub with fresh water.
  • Stock up on non-perishable food that does not require cooking.

Comfort Items:

  • Have extra blankets or a sleeping bag for each person.
  • Keep first-aid supplies, medications, and other personal health items available for each family member.

Energy Conservation on Back-up:

  • Lower your thermostats.
  • Consider turning off your water heater.
  • Check on neighbors, especially those who may need extra assistance.

Remember, your safety is paramount during a power outage. Stay safe and cozy!

For Our Customers

As a Mission Valley Power customer, there are some important points that you should keep in mind. Please refer to our Operations Manual and the sections below.

Our crews should always have access to electrical equipment on your property, such as meters and transformers. This is not only essential for routine maintenance but also for emergencies. During a fire, it’s crucial that our crews can shut off the power before firefighters can start their work. First responders look for meters and their associated disconnecting devices when they report to structure fire service calls. Every second counts during such critical events.

We require that all meter bases must be completely exposed and readily accessible. The meter base should always be on the outside of the house, building, structure, etc. This is not only for the safety of Mission Valley Power employees and others who need to work on your electrical equipment, but also for the protection of your building, property, and your life in case of an emergency.

If you have a locked gate or secured private property, Mission Valley Power offers several options for property owners to ensure that we can access it when needed. We respect your privacy and your right to security as a property owner, and we will only access our equipment when necessary to provide reliable and safe service to our members.

Other Resources

Experiencing an Emergency?

If you are experiencing any issues outside of business hours, please call our After Hours line.

Lobby Hours
Monday – Thursday

7:00 am – 5:00 pm

Drive Thru Hours
Monday – Thursday

7:00 am – 5:30 pm