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Letter from MVP Customer

MVP General Manager Response

MVP is not obliged to respond to complaints that have no merit, but when false information is presented we will provide the correct information. On May 7th, a customer sent a letter to the Missoulian that contained many incorrect details.
My name is Zachary Conko Camel, and I am the General Manager at Mission Valley Power, which serves the Mission Valley from Arlee to Dayton. Our utility is operated under a Public Law 93-638 non-profit contract with the federal government. Our rate revenue, contributed by our valued customers, is a vital component of MVP’s operation and a testament to the trust and support placed in us. One of our primary objectives is to ensure that our customers have access to various payment options that are convenient for them while paying their essential electricity bills.
We offer a wide range of payment options to our over 23,000 customers,
each meticulously designed to provide convenience and flexibility. These
include Budget Billing, Payroll Deduction, Automatic Payment, Web Payments, and 24-hour Phone and Kiosk payment options. We accept Mail and Dropbox transactions and drive-through window payments at specified Valley Bank locations. Our Pre-Pay metering is also very popular. If you’d like, you can come to our office during regular operating hours from 7 a.m. to 5 p.m. to make a payment in person. Our friendly customer service representatives will be happy to assist you and provide any information you need about MVP’s services.
At MVP, our goal is to provide exceptional assistance to our customers. We
highly value and appreciate our customers, and their satisfaction is our top
priority. If you have any questions or concerns regarding payment options,
please feel free to contact us at 406-883-7900 or email us at
CSRS@missionvalleypower.org. We would be more than happy to help.